FAQ

PAYPAL: We employ a secure PayPal checkout.  You may either use your PayPal account, sign-up for a free Paypal Account, or use your Visa, Mastercard, Amex or Discover card using the PayPal checkout gateway.


EMAIL MONEY TRANSFER: If you have any issues paying, we also accept Email Money Transfers or you can submit your order manually by emailing info@agentbrix.ca.


CUSTOM ORDERS: Custom orders up to $200 must be paid via Email Money Transfer. Custom orders over $200 can be paid via EMT, PayPal (or credit card using our PayPal gateway). We will send you an invoice for deposit before work commences and an invoice for remaining due before releasing goods or files to you.

Note: All orders require payment either in full (or deposit) before processing. We look forward to assisting you in any way we can.

 

Printed orders are shipped for free within GTA/GHA*!  Depending on your shipping location, we ship via UPS or FedEx Ground service.
Sorry, we do not offer expedited shipping or pick-up. Free shipping subject to urban areas.  We do not ship to P.O. boxes.

After reviewing your proof carefully via email and replying back with "Approval to Print", your artwork file is then cleaned-up and prepared for press.
Then, it's submitted to print to begin processing.  Cut-off time for processing is approx 1:00pm EST, otherwise, your artwork is processed on the next business day.  Most frequently ordered materials (ie. Business Cards, Postcards of 1000 or less) will arrive on your door-step within 5-8 business days.  For larger orders of materials over 1000, or for items that require more steps to complete (ie. booklets, doorhangers, signs with grommets), the processing and delivery time could range from 5-12 business days.  We recommend keeping this in mind while ordering as we do not provide expedited delivery services.

We make every endeavour to produce top-quality printing for our valuable customers. 
Should you receive a defective product due to a printing deficiency, please contact us by email within 24hrs from receipt of order with proof of defect and we will reprint your order using the artwork that was supplied on initial order.  A return of the initial print-job may be required. As we do not issue refunds, we are more than happy to reprint or credit you for a future print job.

Note: The client is responsible for examining product immediately upon delivery receipt for any deficiencies or defects.
 We do not offer returns or refunds on damages caused by shipping (please contact the shipping carrier directly). We do not offer returns or refunds on artwork errors once approved by the client.

AgentBrix.ca - Artwork Guidelines


Sending us your own artwork to print? We have prepared the following guide to assist you with your artwork preparation. If you have a specific problem that is not covered in this guide, or have other questions, please feel free to contact us. Artwork that is not prepared properly can lead to issues in production.


Quick Checklist
:

• All fonts are changed to outlines/contours.  Do not embed fonts in your PDF.

• Type is legible and crisp.  We suggest using a sans serif font size no smaller than 7pt, or 10pt script font.

• Page layout and orientation is correct.

• Margins are set.

• Artwork matches the specified dimensions.

• All linked files, images, and fonts are placed in separate folders.

• Colours in CMYK mode (not RGB or Pantone)

• Photographs are 300dpi or larger

Bleeds:

A 1/8" (0.125") border must be added to all artwork where the image or artwork will run to the very edge.  This ensures there is no white space or border showing around the printed piece. It is also important to keep text at least a 1/4" away from the paper edge or the trim line. This will prevent issues in trimming.


Colour Specifications
On-screen print previews are not a safe and sure measuring tool for colour accuracy. Colours on the file might be affected by monitor calibration, screen resolution and lighting, just to name a few. Many Pantone colours show a marked colour shift when converted to four colour process.

To achieve the desired colour on press, digital files must reflect accurate colour models and percentage. Please make sure all colours are in CMYK mode for colour accuracy and a better quality output, instead of Pantone or RGB.



Image Resolutions
:

• All images and pictures should be 300 dpi.

• Rasterized text or logos should be 1200 dpi.

• Screen values should be between 133 lpi and 150 lpi.
• Files should be 300 dpi at 100% of actual size for quality offset reproduction.
• 
Files should be saved in PDF format (embed all fonts and set the screen value to 133 lpi.)

Digital Proofs
:
We will provide you with one (1) low resolution PDF proof at no charge. Additional proofs are at a fee of $5.00 per request. Note: Emailed digital proofs are intended to show you the layout and design elements of your job, but cannot be a guarantee of colour accuracy. Requesting this add on service may delay your job by approx 1 or more days, depending on how long it will take for the customer to accept the job and for production to commence. As we highly recommend you only use CMYK files, your proof will not be an accurate representation of your work as onscreen colours differ from printed.

Questions?  Contact us  for a hand!

Unless noted, all of our templates are standard license.  This means we may sell a version of the design to several customers, however, keep in mind that each customer is unique and because we offer to change the colour, agents name, wording, contact info (and sometimes font) shown in the templates, the design will look different to each Real Estate Agent.  To help ensure we do not over saturate a general market area with the same design, we will retire a template design after approximately 15 purchases.  Should you be looking for custom work, we'd be happy to provide this service to you, or, sell an extended license on a per template bases which will give you more freedom and flexibility with our designs. Please read more information on our Extended Licenses here.

Yes, our pre-made artwork templates are RECO compliant. However, any client directive to deviate from the original compliancy, or changes from the original artwork cannot be guaranteed to be RECO compliant. We will do our best to advise you so that you can ensure your marketing remains compliant. Agent Brix is not liable for any RECO marketing complaints or fines

Your personal information, as well as the content of your orders (or custom commissioned work) will remain confidential.  We do not disclose or sell client information to third-parties, competitors or other businesses.  For custom work, we are available to sign NDA's where applicable. Please submit these requests to: info@agentbrix.ca before commencing work.
For more information about our general policies, please visit our Privacy Policy page.